The Editor,
I left the bank shaking in total frustration and swore I would go someplace else to bank. Other people have the same reactions when visiting their onw banks. One senior was shown the door because they had asked too many questions. During COVID-19 many older employees decided to retire and banks were left with new employees, but with no one to mentor them. The new computer-wise generation does not need to make eye contact with customers. They are not equipped to listen to customers with problems. One teller told me she could not read cursive and I had to see an older employee. I was closing my account that day and was so relieved to get out of there. Banks are not the only ones losing out on the public relations side. Do they not know this is doing great damage to the business? I wrote a complaint to the president of one major bank and received a pamphlet on “How To Complain.” I was so insulted, because if there is anyone who knows how to complain it’s me. I could write my own book. Banks pay millions of dollars to research groups to see what customers want, but all they need to do is listen to our complaints. Banks need to require employees to take public relations courses so they can actually serve us properly, like looking us in the eye.
Lorraine Lapointe, Cornwall
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