JASON SETNYK
At the most recent Cornwall Police Services Board meeting, Deputy Chief Chad Maxwell presented an update on the Cornwall Police Service’s enhanced online reporting platform. The presentation outlined the transition from the American-based CopLogic system to a Canadian-made platform called Rubicon.
“This is a significant step forward in modernizing how we serve the community,” said Maxwell. “Rubicon expands accessibility, improves efficiency, and aligns with public expectations in today’s digital age.”
The new system allows community members to file non-emergency police reports-such as thefts under $5,000, lost or stolen plates, gas drive-offs, and hate-motivated incidents, via a secure online portal, 24/7. Reports can be submitted in five languages: English, French, Arabic, Spanish, and Urdu.
Maxwell emphasized the benefits for both the public and the police service. “This allows individuals to report from home at their convenience, without waiting hours for an officer to attend,” he explained. “It also frees up officers to focus on priority calls and proactive policing.” Reports submitted through the Rubicon system are screened and triaged by Cornwall’s Community Safety Officers or by members reintegrating into the workforce, maximizing the use of available personnel. Users can upload photos, videos, and written statements, and may be contacted by police if follow-up is required. Rubicon also integrates directly into CPS’s internal records management system, a functionality missing in the previous software. “We’re now paying around $15,000 annually-just a small increase from the old system-for a much more capable tool,” Maxwell noted. The rollout is already underway, with a soft launch on the CPS website. Next steps include installing workstations in the lobby of the police station to assist walk-in clients. “This initiative improves transparency, efficiency, and trust,” said Chief Shawna Spowart. “It’s a modern tool that reflects the evolving needs of our community.”
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